Strong Communication Practices

Clear and consistent communication is essential when operating a large-scale campaign. At Book A Santa, we prioritise maintaining strong communication between all parties to ensure the smooth, successful delivery of every project.

Before the Campaign:

• Regular updates and check-ins with the Myer head office.

• Direct communication with all Santa performers to confirm schedules, expectations, and training.

• Regular visits and engagement with Santas throughout the year to maintain relationships and readiness.

Myer should expect communications on milestones and general updates on the project. 

During the Campaign:

• Daily performer check-ins through a dedicated app-based system to ensure reliability and quick response to any issues.

• Immediate reporting of all incidents and resolutions, with ongoing status updates to head office where necessary.

• Constant, proactive communication with Myer staff, Santa performers, and Book A Santa management.

Book A Santa requests direct communication options such as mobiles to the appropriate person during the season. Store numbers are not useful when urgency is a priority. Myer should expect any issues reported wtih solutions and/or timelines to solutions.

After the Campaign:

• Delivery of a full, detailed campaign report to the head office in January.

• Follow-up contact with all Santas for feedback and future planning.
  
  

By maintaining open, consistent communication before, during, and after the campaign, Book A Santa ensures high standards of service, quick problem resolution, and a seamless experience for both clients and performers.